For operations coordinators: move issues to in progress when status changes
For operations coordinators: move issues to in progress when status changes
Operations coordinators set records to Server Assessment or Repair but see issues still open, causing engineers to miss start signals. That ensures issues show in progress so engineers act immediately.
Overview
Out-of-date issue trackers create manual reconciliation work and delayed repairs for operations. This workflow updates matching issues to in progress when records change, eliminating manual state checks and ensuring engineers begin work without delay.
Notable Features
- Move matching issues to in progress
- Filter status changes for assessment or repair
- Notify engineers and operations coordinators