For marketing ops: stop duplicate bug reports in forums

Marketing ops miss thread updates, which causes repeated bug reports and customer confusion. Standardized fix notes post and threads lock so customers see status and agents avoid duplicates.

Overview

Outdated forum threads generate repeated bug reports and confuse customers, damaging public messaging. This workflow publishes standardized fix notes and locks related threads when issues close, giving marketing ops a clear public record and reducing duplicate triage. Agents and marketers get consistent status visibility and fewer repetitive follow-ups.

Notable Features

Publish standardized forum updates
Lock related community threads
Notify support and marketing channels