For marketing ops: respond to promo code extension requests

Marketing ops miss promo-code extension messages in channels, causing approval delays. Send instant replies that route requesters to assigned marketers and the support queue so requests are handled.

Overview

Promo-code extension requests easily slip through busy channels, creating inconsistent approvals and frustrated customers. This workflow sends consistent in-channel replies and routes each request to the assigned marketer and support queue, eliminating manual triage so requests are handled and response times drop dramatically.

Notable Features

Send standardized channel replies
Route requests to assigned marketer
Create support tickets for tracking