For librarians: prevent missed passport appointments and reschedules
For librarians: prevent missed passport appointments and reschedules
Librarians booking passport appointments risk patrons arriving unprepared, causing missed visits and rescheduling. Send clear post-booking instructions so patrons arrive prepared.
Overview
Missed or improperly prepared passport appointments force librarians to reschedule visits and shrink available service capacity. This workflow delivers clear location, document, fee, and photo instructions after each booking, preventing avoidable reschedules and improving first-visit success. With confirmations in place, libraries see faster check-ins and fewer reschedules, freeing staff to focus on core services.
Notable Features
- Send post-booking instructions emails
- Attach document and photo requirements
- Add staff reminders to calendar