For IT teams: Prevent duplicate claims during intake

IT teams miss duplicate claims, causing handlers to reopen cases and routing errors. This flags new claims as duplicate or unique so operations staff focus on valid cases before processing.

Overview

Duplicate claims drive rework and routing failures that slow down claims processing. Let IT flag duplicates at intake and route only unique claims to handlers, eliminating duplicate processing and clearing claim queues. Operations leaders report cleaner queues and fewer routing errors after adopting this pattern.

Notable Features

Flag new claims on creation
Check duplicates by claim reference
Update claim status for handlers