For IT: Route website inquiries to correct ops teams

IT admins see website contact emails pile up in one inbox, leaving role-based requests unassigned and stalling ops triage. Route inquiries to the right owner so ops start triage quickly.

Overview

Unrouted website inquiries create operational friction and increase escalation risk when role-specific requests sit unassigned. This workflow routes each contact to the right internal owner and triggers notifications so ops begin triage faster and response times drop dramatically.

Notable Features

Route inquiries by sender role
Notify correct ops owner instantly
Fallback to shared inbox for review