For IT: Route collection tickets to bikers or couriers
For IT: Route collection tickets to bikers or couriers
IT teams receive collection tickets that are routed manually, causing inconsistent dispatch and missed pickups. It flags Assign Biker or Book Courier so dispatch routes pickups faster.
Overview
Manual routing of collection tickets creates inconsistent dispatch and missed pickups that hurt operations. This workflow evaluates distance and travel time, then creates pre-populated Assign Biker or Book Courier tasks so dispatch acts faster and more predictably. Ops and IT teams report fewer manual errors and smoother handoffs.
Notable Features
- Calculate distance and travel time
- Create pre-populated assignment records
- Notify dispatch and allow override