For IT: notify technicians when repair tickets arrive

IT directors find repair tickets in repair tickets sheet go unread, causing technicians to miss jobs and equipment downtime. SMS alerts notify designated technicians so repairs start faster.

Overview

Unseen repair tickets create reactive maintenance and equipment downtime that strain IT and operations. This workflow sends SMS alerts to designated technicians when a Repair Tickets row is added, ensuring operations staff begin repairs quickly and no requests go unattended. Teams report faster response times and fewer missed repairs.

Notable Features

Send mobile alerts to technicians
Route new tickets by department
Log notifications back to sheet