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For IT: notify customers after interconnection approval updates

For IT: notify customers after interconnection approval updates

IT managers updating interconnection approval dates leave customers unsure and projects stalled. SMS alerts notify customers when approval dates change, enabling faster handoffs.

For IT: notify customers after interconnection approval updates

Overview

Missed interconnection approval notices create customer uncertainty and stall project handoffs. This workflow sends an SMS and logs the update in your CRM so operations and customer success get faster handoffs and zero missed follow-ups.

Notable Features

  • Notify customers on approval changes
  • Lookup contact and validate phone
  • Log notification to customer record

For IT: notify customers after interconnection approval updates