For IT founders: stop spam tickets from clogging support

IT co-founders watch support queues fill with spam, forcing agents to triage junk and miss real customer problems. Suspending flagged tickets keeps queues focused so agents handle real issues.

Overview

Spam-filled queues force support agents into manual triage and let real customer issues slip through. This workflow suspends tickets flagged as spam before they hit active queues, eliminating noisy work and keeping agents focused on genuine problems. The result is clearer queues, fewer distractions, and faster response to customers.

Notable Features

Suspend tickets flagged as spam
Keep active queues focused on issues
Log suspended tickets for review