For IT: ensure customers receive tracking after exchanges

IT admins miss sending exchange shipment notices, causing customers to request tracking and increasing support backlog. This workflow ensures customers receive shipment and tracking details, so agents avoid manual outreach.

Overview

Missed exchange notifications lead to frustrated customers and extra support volume. This workflow guarantees customers get shipment and tracking details when exchanges are marked, eliminating manual outreach and letting support focus on higher-value work while response times drop dramatically.

Notable Features

Notify customers when exchanges change
Extract tracking number from task fields
Log notification activity to ticket