For IT: Create QA drafts from flagged call recordings

IT admins lose audit visibility when flagged call recordings go untracked, causing missed coaching. This flow creates QA draft records and posts them to the thread so audits are assigned and coaching begins.

Overview

Flagged call recordings that go untracked create audit gaps and missed coaching opportunities. This workflow ensures every flagged recording becomes a standardized QA draft and is posted to the thread so audits are assigned and coaching begins, eliminating manual follow-ups and tightening your QA loop.

Notable Features

Create QA draft records
Post drafts to call thread
Assign audit owners and tasks