For IT: Attach form links and set item status

IT coordinators triaging legal requests miss submission links and statuses, causing triage backlogs. This adds the source form link and sets the item status on creation so coordinators can triage immediately.

Overview

Legal support requests stall when submission links and statuses are missing. This workflow guarantees each new item includes the source form link and correct status, eliminating triage guesswork and reducing backlogs so IT can focus on higher-value work.

Notable Features

Attach source form link
Set status based on submission
Notify operations coordinators for triage