For healthcare support: route surveys to clinical review workflow

Support agents miss urgent survey flags, causing delayed follow-up and patient risk. This routes surveys into a clinical review queue so coordinators can escalate issues and start follow-up promptly.

Overview

Untriaged post-consultation surveys let urgent patient issues slip through, creating clinical and reputational risk. This workflow delivers every survey into a clinical review queue and triggers alerts for high-risk responses, enabling faster escalations and fewer missed follow-ups.

Notable Features

Route urgent surveys to review queue
Flag high-risk responses for escalation
Create follow-up tasks for coordinators