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For health ops: alert on 30–60 minute chat waits

For health ops: alert on 30–60 minute chat waits

Head of operations watches inbound chats age 30–60 minutes, causing delayed triage and harming patient experience. Trigger ops alerts in that window so staff can triage or reassign.

For health ops: alert on 30–60 minute chat waits

Overview

Unattended chats create escalation risk and harm patient experience for small health providers. This workflow alerts operations when chats enter the 30–60 minute window, enabling faster triage, fewer escalations, and clearer accountability.

Notable Features

  • Notify operations of aging chats
  • Filter sessions by 30–60 minute wait
  • Route alerts for triage or reassignment

For health ops: alert on 30–60 minute chat waits