For health and wellness: send masked upgrade alerts to ops

Backend engineers see raw free-upgrade webhooks, causing support handoffs and risking member experience. Mask identifiers and alert ops so support can triage upgrades and protect member privacy.

Overview

Unmasked upgrade webhooks force engineering to scramble and leave members waiting. This workflow masks PII and routes minimal context to ops and support so upgrades are triaged quickly, protecting member privacy and creating an auditable handoff.

Notable Features

Mask sensitive user identifiers
Forward alerts to ops channels
Include activation and plan details