For heads of customer support: clear stale refund fields

Heads of customer support at wellness brands see refund fields linger on tickets, causing errors. Scheduled clears reset refund fields so agents process refunds consistently without manual cleanup.

Overview

Wellness brands risk member trust when refund fields linger and lead to mistaken refunds. This workflow enforces clean refund fields across tickets on a regular schedule, eliminating manual cleanup and ensuring agents handle refunds consistently with a clear audit trail.

Notable Features

Clear refund fields on schedule
Bulk update affected support tickets
Notify support leads after clears