For game support ops: prevent stalled cases flagged more info

Support agents miss flagged tickets, stalling requests and risking SLA breaches and player churn. This workflow marks the case and updates the tracking row so agents request missing details and move cases forward.

Overview

Support ops in game studios risk SLA breaches and player churn when flagged tickets lack context. This workflow captures 'more info needed' reactions and updates both the case and your tracking row, so agents have full context to request what’s missing. Expect faster follow-ups and fewer escalations.

Notable Features

Mark cases as needs info
Update tracking row with context
Notify assigned agents with permalink