For film labs: send arrival and progress SMS to customers

Operations coordinators at film labs mark jobs manually, leaving customers unsure and pickups at risk. Instant SMS confirm receipt and keep customers informed to prevent scheduling errors.

Overview

Missed arrival notices create scheduling chaos and frustrate customers. This workflow makes every incoming film trigger arrival and progress SMS so customers stay informed and pickups are coordinated. Operations leaders get cleaner handoffs and far fewer manual follow-ups.

Notable Features

Send arrival and progress SMS
Log status updates to task notes
Flag incomplete contact info for review