For exam coordinators: send pre-exam guidance to learners

Support agents miss pre-exam instructions for remote invigilation, risking voided attempts. So learners and providers get clear pre-exam steps, reducing last-minute issues for support agents.

Overview

Unsent pre-exam instructions can void remote exam attempts and overwhelm support agents with urgent tickets. This workflow ensures every registration triggers tailored guidance to learners and provider contacts and creates an auditable delivery record, eliminating missed guidance and cutting last-minute support escalations.

Notable Features

Send tailored pre-exam emails
CC provider contacts by preference
Log delivery to support system