For engineering: route chats to the right regional channel

Engineering on-call misses chat context for regional customers, causing misrouted triage and SLA risk. Send context and session links to the right regional channel so agents avoid missed follow-ups.

Overview

Engineering on-call rotations risk misrouted triage and SLA breaches when chat context is missing. This workflow delivers full conversation context and session links to the correct regional channel, eliminating misrouted handoffs so agents triage faster and avoid missed follow-ups.

Notable Features

Route chats to regional channels
Attach session links to notifications
Filter conversations by locale