For engineering leaders: Notify ops of mobile captures

Engineering leads miss urgent mobile capture reports, causing delayed triage and frustrated users. Route each mobile capture to SMS so product and support get user details quickly.

Overview

Mobile capture reports stall when they don't reach product or support immediately, increasing customer frustration and escalation risk. This workflow routes each capture to SMS with user context so ops and engineering can triage and follow up quickly, preventing missed issues and reducing escalations.

Notable Features

Send SMS alerts for captures
Include user details and context
Escalate high-severity captures automatically