For engineering: ensure new subscribers receive onboarding emails

Engineers find new subscribers uncontacted, causing activation confusion and missed onboarding. Send a welcome email on subscription creation so customer success can begin onboarding.

Overview

Missed welcome messages leave new subscribers unsure about activation and delay onboarding, increasing support volume and churn risk. This workflow guarantees a personalized welcome email with a booking link for every subscription, eliminating missed first touches and letting customer success start onboarding immediately.

Notable Features

Send welcome emails on activation
Add subscribers to onboarding queue
Notify customer success instantly