For development managers: alert customers when orders confirmed

Support agents miss SMS order confirmations, causing frustrated customers and repeat tickets. Send SMS during business hours or at next opening so customers get pickup details and avoid missed visits.

Overview

Support agents missing SMS confirmations creates repeat tickets and unhappy users. This simple workflow ensures SMS are sent during business hours or queued to the next opening, turning order confirmations into reliable customer notifications so support handles fewer follow-ups and customers receive clear pickup instructions.

Notable Features

Send SMS during business hours
Queue messages until next opening
Log notifications on the order