For data scientists: route campus inquiries to the right staff
For data scientists: route campus inquiries to the right staff
Support agents lose school inquiries buried in web forms, causing prospects to go cold and local campuses miss enrollments. Route each inquiry to the right campus inbox so agents respond quickly.
Overview
Support agents lose admissions prospects when school-specific web inquiries slip through forms. This workflow routes each inquiry to the correct campus inbox and notifies local staff, eliminating missed follow-ups and giving data scientists clean, labeled signals for analysis.
Notable Features
- Route inquiries to campus inboxes
- Notify local staff via chat
- Tag inquiries for data analysis