For data science: Tag support profiles by NPS sentiment
For data science: Tag support profiles by NPS sentiment
Support agents miss NPS signals when profiles lack sentiment tags, causing overlooked detractors and stalled escalations. Tag contacts as promoter/detractor/passive on NPS change so support prioritizes and tailors follow-up.
Overview
Support agents lose visibility into negative NPS without sentiment tags, which delays escalations and risks churn. This workflow applies promoter/detractor/passive tags to contact profiles on every NPS update, turning feedback into prioritized work so support responds faster and missed follow-ups fall sharply.
Notable Features
- Tag contacts by NPS score
- Update support profiles with tags
- Prioritize follow-up for detractors