For customer support ops: keep booking context with tickets

Support agents get tickets without booking details, causing repeated follow-ups and escalations. Tickets include the customer's last booking, so agents resolve issues faster with full context.

Overview

Tickets without booking context create needless handoffs and escalations that damage customer satisfaction. This workflow ensures every incoming ticket carries the customer's latest booking summary and a clear agent notification, eliminating manual lookups and enabling faster, context-rich resolutions.

Notable Features

Attach last booking to tickets
Populate tickets with customer profile
Notify agents when context missing