For customer support ops: Capture booking links to CRM records

Customer support ops miss booking links in inbound emails, forcing agents to hunt details and frustrating guests. This captures booking links and updates guest CRM records so agents see details.

Overview

Misplaced booking links make support agents hunt through emails and risk frustrating guests. This workflow captures those links and writes them directly to the guest contact record, ensuring agents have booking details at first touch and eliminating manual lookups.

Notable Features

Extract booking links from emails
Add links to guest contact record
Alert support agents when updated