For customer journey managers: route call recordings instantly

Customer journey managers miss call tasks with recordings, leaving guest issues and coaching needs unseen. Alerts push call details and recording links to regional ops & QA so supervisors act quickly.

Overview

Missed call reviews erode guest experience and hide coaching opportunities; this flow sends call details and recordings straight to regional ops and QA so supervisors catch problems early. Routing recordings and metadata to the right channels helps ops prioritize reviews, reduce overlooked calls, and focus on coaching.

Notable Features

Route call recordings to QA
Attach caller and task details
Flag calls needing coaching review