For CTOs: Keep dev comments in support cases

Support agents miss dev comments in issue trackers, causing SLA gaps and customer replies to lag. Mirroring dev comments into related CRM cases keeps support agents updated so they can respond before escalation.

Overview

Dev updates living in issue trackers leave support agents blind and risk SLA breaches. This workflow routes every development comment into the related CRM case, giving support agents one source of truth so they can respond confidently and reduce escalations.

Notable Features

Mirror dev comments to CRM cases
Tag and flag impacted cases
Notify assigned support agents