For construction project managers: keep CSAT with service tickets
For construction project managers: keep CSAT with service tickets
Construction project managers lose post-service feedback when survey replies aren't attached to tickets, causing unresolved defects and revisits. It links CSAT to the ticket so managers prioritize follow-up.
Overview
Construction projects suffer costly rework when post-service feedback is lost. This workflow ties every CSAT reply to its service ticket so project managers catch issues early, trigger corrective action, and produce reliable quality reports.
Notable Features
- Write CSAT directly to tickets
- Match survey replies to ticket records
- Flag low CSAT for follow-up