For community directors: notify moderators of new posts

Community directors miss new forum posts, leaving user questions unanswered and product signals overlooked. Alert moderators and CX so they triage posts and amplify announcements before issues go unresolved.

Overview

Unanswered community posts create churn risk and hide product feedback. This workflow gets moderators and CX agents the right signals immediately, transforming reactive monitoring into proactive triage and amplified announcements. Teams report faster triage and clearer handoffs while preventing issues from slipping through the community.

Notable Features

Send Slack alerts for new posts
Route posts to moderator channels
Tag and prioritize CX triage