For coaching VPs: capture client feedback for operations

VPs of operations miss client feedback submitted through online forms, risking unseen low scores and service decline. Standardized feedback records alert ops and leads to triage scores quickly.

Overview

Missed client feedback lets coaching quality slip and leaves operations blind to facilitator issues. This workflow turns every client submission into a standardized feedback record and notifies ops and coaching leads, eliminating missed follow-ups and making quality issues visible for fast action.

Notable Features

Create standardized feedback records
Notify ops and coaching leads
Flag low scores for follow-up