For co-owners: capture support call QA and sentiment

Co-owners miss agent issues hidden in call recordings, risking repeat service and refund requests. Transcribe and analyze uploads, logging QA flags to one spreadsheet for an auditable coaching trail.

Overview

Small consumer services firms risk refunds and repeat fixes when call quality issues go unnoticed. This workflow captures each call, transcribes and flags sentiment, and logs QA results into a single spreadsheet, giving co-owners an auditable coaching trail. With clear flags and automatic alerts, managers get faster visibility and a reliable escalation path.

Notable Features

Transcribe calls on upload
Analyze sentiment and flags
Log QA results to spreadsheet