For clinical psychologists: prevent stale waitlist entries and discharge
For clinical psychologists: prevent stale waitlist entries and discharge
Clinical psychologists miss 'REMOVE' SMS replies, leaving waitlist entries that clog clinician schedules. It archives opt-outs, adds a discharge record, and notifies bookings to stop manual lookups.
Overview
Stale waitlist replies waste clinician time and create intake confusion for clinical psychologists and bookings staff. This workflow captures 'REMOVE' SMS replies, archives the contact, and generates a discharge record while notifying bookings—eliminating manual lookups. The result is zero missed opt-outs and faster handoffs between bookings and clinicians.
Notable Features
- Archive opt-outs and create records
- Notify bookings and practice admin
- Remove contacts from SMS lists