For business supplies CFOs: prevent duplicate store support cases

CFOs at business supplies firms see duplicate store cases accumulate overnight, inflating support costs. Nightly detection posts alerts so agents merge duplicates and restore accurate case counts.

Overview

Duplicate open cases inflate support costs and hide true workload that finance monitors. This workflow flags store-level duplicates nightly and posts actionable alerts so agents can merge cases promptly, giving finance clearer support spend and fewer redundant tickets.

Notable Features

Detect duplicate open cases nightly
Post actionable alerts to channel
Include case links for triage