For business owners: Never miss customer NPS feedback

Business owners miss NPS opt-ins when the send flag goes unprocessed, leaving customer success blind to satisfaction. Send surveys when the flag updates so customer success can prioritize follow-up.

Overview

Missed NPS invites leave customer success teams blind to sentiment and increase churn risk. This workflow sends surveys when a contact's NPS flag updates and routes results to customer success, so follow-up is prioritized and response relevance is preserved. Business owners gain faster visibility into satisfaction and near-zero missed follow-ups.

Notable Features

Trigger NPS when flag updates
Support customizable delay rules
Notify customer success of deliveries