For business owners: keep ticket status aligned with tech checks

Support agents miss auth updates when technicians mark messages. This workflow updates the customer-facing ticket status on a check reaction so agents and customers see the auth request.

Overview

Missed authorization signals create stale ticket statuses and force manual follow-ups, risking SLA breaches and customer frustration. This workflow flips the customer-facing ticket status when a technician uses a check reaction, eliminating status mismatches and enabling zero missed follow-ups for small ops teams.

Notable Features

Detect check reactions in messages
Update customer-facing ticket status
Notify agents and customers instantly