For business owners: keep support tickets linked to carriers

Support agents lose company context when a ticket's transport company changes, causing triage delays. Link the ticket to its company record after updates so support and ops resolve deliveries faster.

Overview

Missing company context in tickets creates escalation and SLA risk; linking tickets to the right company when the transport company field changes prevents blind triage and avoidable delivery escalations. That keeps support and operations aligned, reduces lookup errors, and enables faster resolution for affected deliveries.

Notable Features

Link tickets to company records
Parse multiple carrier names
Notify support and operations