For business owners: attach field photos to support tickets

Support agents miss field photos when uploads aren't attached to tickets, causing delayed triage and SLA risk. Attach field photos to matching tickets so agents resolve with full visual context.

Overview

When field photos aren't attached, support agents end up dispatching again and face SLA exposure. This workflow guarantees every field photo lands on the right ticket so agents and technicians triage with full visual context, preventing escalations. Customers report faster resolution and fewer reopened tickets.

Notable Features

Attach field photos to tickets
Notify support agents immediately
Archive images in ticket history