Flag inactive student accounts for support ops outreach

Support ops leads miss student accounts inactive 28 days, creating at-risk cases and threatening retention. Scheduled tagging after each report flags those accounts so support prioritizes outreach.

Overview

Support ops lose visibility when student accounts go quiet, putting retention and program engagement at risk. This workflow ensures every account that lapses 28 days is flagged and routed into a prioritized outreach list, eliminating manual review and making at-risk accounts obvious so outreach happens before engagement fully lapses.

Notable Features

Flag inactive student accounts
Run scheduled inactivity checks
Create prioritized outreach lists