Flag Eviction Shield cancellations under six months for operations

Operations and subscription specialists miss Eviction Shield cancellations, leading to incorrect refunds. Flagged alerts route those cases to ops for eligibility review, preventing missed checks and wrong refunds.

Overview

Missed Eviction Shield cancellations can lead to incorrect refunds and entitlement errors, exposing ops to manual rework and customer dissatisfaction. This workflow surfaces those cancellations to operations and subscription specialists and creates a clear review task, preventing missed eligibility checks and protecting revenue and customer trust.

Notable Features

Detect Eviction Shield cancellation messages
Filter accounts subscribed under six months
Notify operations and subscription specialists