Faculty advisors capture student texts into triage records
Faculty advisors capture student texts into triage records
Faculty advisors miss student SMS replies that sit unseen, causing delayed support. The workflow creates a central triage record for every text, so advisors can prioritize and assign follow-up promptly.
Overview
Missed student texts create delayed support and risk students falling behind. This workflow captures every incoming SMS into a centralized triage record and routes priority items to advisors, eliminating overlooked inquiries and enabling prompt follow-up.
Notable Features
- Create triage record for each text
- Format and validate student phone numbers
- Notify advisors about urgent messages