Executive directors prevent missed SSQ follow-ups

Connection center coordinators miss SSQ First follow-ups, causing participant disengagement. This sends a survey email after 30 days so staff re-engage participants and collect updated wellness responses.

Overview

Missed SSQ follow-ups let participants disengage and reduce program impact. Implementing this workflow guarantees scheduled 30-day outreach so connection center staff re-engage participants and capture updated wellness responses; staff report cleaner outreach records and fewer missed touchpoints.

Notable Features

Send survey email after 30 days
Update outcome record with status
Alert staff for re-engagement