Escalate unassigned support tickets to agent during hours

Your unassigned support tickets sit without an owner and block timely customer responses. The bot escalates qualifying tickets so managers receive prioritized actions within business hours.

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Overview

Unowned tickets erode customer trust and create avoidable escalations. This flow automatically finds unassigned, aging issues and routes them to an escalation agent so managers and on-call engineers have prioritized action items within business hours.