Ensure tenant feedback after claim finalization for agents

Support agents miss post-claim feedback when surveys are delayed, leaving claims quality unseen. Surveys go out the day after finalization so agents see feedback quickly and act.

Overview

Support agents lose visibility into claims quality when post-claim surveys arrive late. This workflow delivers surveys the day after claim finalization so agents receive timely tenant feedback, uncover repeat issues, and eliminate missed follow-ups.

Notable Features

Send scheduled post-claim surveys
Personalize survey emails with tenant data
Create support tickets from responses