Ensure support agents see homeowner CSAT in analytics

Support agents miss homeowner CSAT buried in form feeds, causing delayed investigation and unresolved quality issues. This workflow sends surveys to analytics so support can spot trends and act faster.

Overview

Support agents lose critical feedback when homeowner surveys get buried, creating unresolved quality problems and churn risk. This workflow guarantees every CSAT response reaches your analytics pipeline so support and operations can spot trends, trigger investigations, and eliminate missed feedback.

Notable Features

Send survey responses to analytics
Map survey fields to schema
Alert support on low CSAT