Ensure support agents deliver refund SMS to travelers

Support agents miss travelers in open acquisition deals, triggering confusion and extra tickets. Scheduled SMS sends refund steps so agents avoid follow-ups and travelers get clear guidance.

Overview

Unsent refund instructions create extra inbound tickets and frustrate travelers, leaving support agents scrambling. This workflow sends scheduled refund SMS to customers tied to open acquisition deals and logs each send on the deal, eliminating manual outreach so agents handle fewer follow-ups and travelers receive clear next steps.

Notable Features

Send scheduled refund instruction SMS
Target customers in acquisition pipeline
Record SMS activity on deal