Ensure operations coordinators always share direct-download file links

Operations coordinators share cloud links that don't download, prompting support tickets. Convert shares into direct-download links so recipients get files without manual edits.

Overview

Broken share links generate support tickets and stall operations coordinators, creating avoidable handoffs. Converting shared cloud URLs into direct-download links eliminates manual link fixes so recipients get files without extra steps and support requests drop.

Notable Features

Convert cloud shares to download links
Insert direct-download URLs into messages
Flag broken links for follow-up