Ensure landlords give feedback and flag negative responses
Ensure landlords give feedback and flag negative responses
Support agents miss post-claim CSAT to landlords, causing delayed issue detection and unresolved dissatisfaction. Scheduled surveys capture landlord feedback so agents can prioritize negative replies.
Overview
Support agents lose visibility when post-claim feedback is delayed, increasing the risk of unresolved issues and churn. This workflow guarantees scheduled CSAT delivery and auto-escalation of negative replies, so agents see responses immediately and prioritize follow-up with zero missed critical tickets.
Notable Features
- Send scheduled post-claim surveys
- Flag negative replies for agents
- Create support tickets from responses